NATIONAL INSURANCE ACADEMY
PUNE
P223 - GENERAL MANAGEMENT PROGRAMME FOR MIDDLE LEVEL EXECUTIVES (LIFE)
(2022-23)
Background:
A dynamic environment necessitates a need to update and enhance the
management capabilities of the executives working in the Life Insurance
Industry. This is possible by updating the knowledge and skills of the officers
in key areas of Management functions. The emphasis should be on HRM, Customer
Expectations Management. There is also a need to focuses on skills essential for
higher management functions like, Team Building, Motivating and leading teams
for effective functioning. Complexities in environment demand superior problem
solving and analytical skills and also orienting teams towards achievement of
the corporate objectives in an efficient manner with given constraints on time
and resources. This programme has been designed with a view to meet these
requirements.
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Understanding at a general level, the basic assumptions regarding the
human behaviour
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Providing basic functional inputs- Organizational Behaviour, Human
Resources Management, Decision Sciences, Communication skills
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Acquiring skills in developing individuals & teams
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Leadership skills
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Working out strategies for work prioritization and enhancing team
effectiveness
Contents:
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Global Insurance Scenario
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Life Insurance Marketing
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RTI Act 2005 and its
implementation
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Effective communication – including Email
Techniques and Business Etiquette
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Emotional intelligence
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Decision Making &
problem solving.
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Creativity
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Relationship Building with stake holders
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Negotiation Skills
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Social Media Marketing/Social Marketing
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Self-Management
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Personal Financial Planning
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Making a Will
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Data Security & Data
Integrity
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ERM
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Cyber Risks, Trends &
Management
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Life Fund & its
Management
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LIC in Listed Environment
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P & GS
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Frauds in Life & Health
Insurance
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Project work/ Research
activity
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Gender Sensitisation
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Customer Servicing for
Millennials & Gen Z
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Regulatory
Environment/compliances