P703 - WORKSHOP ON CONFLICT MANAGEMENT
AND NEGOTIATION SKILLS (NON LIFE)
Conflict is an inevitable part of social and organisational life. It
arises due to difference in personality, goals, needs and opinion of people.
Having the skill and ability to handle conflict efficiently is the key to
preventing it from hindering employees' professional growth. This
three day workshop on conflict management and negotiation skills will offer
practical tips for managing conflict at work using negotiations and other
strategies to resolve conflict.
workshop will be conducted with the help of experiential exercises, role plays,
and group work.
To identify main source of conflict.
To describe appropriate techniques to manage conflict.
To prepare for, engage in and close negotiations.
Main Sources of Conflict
Intra and Interpersonal Conflict
Emotional v/s Functional Conflict
Approaches to Conflict Resolution
Negotiation Mistakes to Avoid
Concluding the Negotiations
The Negotiated Agreement
Middle Level Executives